Operations Co-ordinator

Salary £27-£30,000 PA Dependent on Experience

Full job description

Join a small, team where everyone is hands-on and trained across key admin functions. You’ll support day-to-day operations by handling customer calls, processing sales orders, and completing invoicing — helping the business run smoothly end-to-end.

Key responsibilities

• Answer incoming calls, take orders, handle enquiries, and provide professional customer support.
• Input and manage sales orders accurately using Sage (products, pricing, delivery details, notes).
• Create and process customer invoices, credit notes, and related paperwork.
• Liaise with customers, suppliers, couriers, and internal colleagues to resolve queries quickly.
• Sales Ledger Management including daily receipts into Sage
  Maintain organised digital records (orders, invoices, delivery notes, statements).
• Coding of invoices, time sheets for processing
• Maintain deal information on HubSpot and do quote follow ups
• Monthly credit card and petty cash reconciliation
• Organising sample requirements
• Provide general office support and step in to cover colleagues when needed

What we’re looking for

• Comfortable working in a small business where priorities can change and teamwork matters.
• Strong attention to detail and accuracy (especially for orders and invoices).
• Confident phone manner and friendly communication style.
  Organised, reliable, and able to manage multiple tasks without losing track.
• Good IT skills (Outlook/Excel + willingness to learn systems quickly).
• Experience in Sage, office admin, order processing, or accounts admin is ideal—but training can be provided for the right person.

Personal qualities

• Proactive and willing to learn all parts of the office role.
• Positive, helpful, and adaptable.
• Trustworthy and discreet with customer and financial information.
• A “see it, sort it” mindset—takes ownership and follows tasks through.