Just looking for opinions on this after our first ever customer complaint about our charges :(
I honestly do strive for 100% customer satisfaction with my work, so quite upsetting to get a complaint from a customer.
Job: Lost keys to locked UPVC double French doors.
Work completed: Non destructively pick lock to open door, and remove cylinder. Cylinder replaced for new.
Lock opening charge: £70.83 + vat
Replacement Cylinder: £34.00 + vat
Cylinder is anti-pick/drill, supplied with 5 x keys
The labour charge doesn't reflect time on site, but the job completed, requiring both knowledge and skill (as well as the usual overheads), resulting in zero damage etc in order to open the door.
Interested in peoples thoughts, as to whether you think too expensive or just right? Could have ended up with an invoice like this if they had called the wrong company!
PICTURE IS AN INVOICE FROM A NATIONAL COMPANY FOR COMPARISON. MY CHARGE WAS £104.83 + VAT 👍