The Benefits of using Odigo Omnichannel Contact Center in the UK
Your business’s contact centre is where your customers first connect with your business when they have a query, need more information about your products or services, or have a complaint to make.
As your customers expect to contact you through their preferred method of communication, whether that be by phone, email, text message, live chat, or social media, you must give them the best customer experience possible.
To deliver a fully personalised customer experience and help to get each customer as quickly as possible to the right customer services agent that can help them, many leading UK businesses turn to Odigo to better help them cope with their customer contact across any channel of communication.
This is an effective way to deliver a seamless service that doesn’t keep your customers waiting and improves your customer experience.
Odigo uses intelligent routing through AIs that can detect caller’s voice biometrics. The customers will then be quickly routed to the most suitable customer service agent that is best qualified to help them.
Using an omnichannel communication centre in the UK, such as Odigo, can bring a lot of benefits not only to your company but also to your end-user as well as your individual customer service agents.
As we now live in an increasingly digital world, customers are used to having the choice of several options for their communications with businesses. For a business to succeed and deliver outstanding customer services and customer experiences, it makes sense to use an omnichannel communications platform.
A solution such as Odigo will enable you to drive real-time, meaningful connections and communications with your end customers through their preferred contact channel. This makes your customer more comfortable when communicating with you and can improve customer loyalty.
Odigo provides an all-in-one solution for your customer contact centre that will save you time and money. By using this solution you will be able to integrate voice, SMS, OTT, in-app, bots, and email communications without the need to create each one from scratch.
Your customer service agents will be able to easily check on a customer’s contact history because all communications will be synced across all contact platforms such as voice, SMS, Chat Apps, RCS, and Mobile App Messaging, etc.
This means that your agents will have all the information they need at their fingertips and there is no need for a customer to repeat themselves, which is a major pain-point that causes a lot of customer frustration with more old-fashioned call centres.Find out more about how using Odigo can improve your skill-based routing to optimise your agents’ strengths.
